Your privacy and data security are our top priorities
Last updated: January 2025
At FinQuest Finance, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our zero-interest educational loan services.
We collect various types of information to provide and improve our services:
Name, date of birth, contact details (email, phone number), residential address, and government-issued identification documents.
Educational background, academic records, chosen program or course, and institution details.
Employment status, income details, bank account information (for loan disbursement and repayment), and credit history where applicable.
IP address, browser type, device information, and usage data collected through cookies and similar technologies.
We use the collected information for the following purposes:
Evaluate and process your loan applications efficiently and accurately.
Verify your identity and prevent fraudulent activities.
Send updates about your application, loan status, and important notifications.
Analyze usage patterns to enhance our platform and user experience.
Meet regulatory requirements and legal obligations in Nigeria.
Provide assistance and respond to your inquiries effectively.
We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
All sensitive data is encrypted using industry-standard SSL/TLS protocols during transmission and at rest.
Our servers are hosted in secure facilities with restricted physical and digital access controls.
Strict access controls ensure only authorized personnel can access your information on a need-to-know basis.
We conduct regular security audits and vulnerability assessments to maintain robust protection.
We respect your privacy and do not sell your personal information. We may share your data only in the following circumstances:
We share necessary information with your chosen educational institution to facilitate enrollment and program participation.
Trusted third-party service providers who assist with payment processing, identity verification, and platform maintenance, all under strict confidentiality agreements.
Where applicable and permitted by law, we may report information to credit bureaus to help build your credit history.
When required by law, court order, or government regulation, we may disclose information to comply with legal obligations.
You have the following rights regarding your personal information:
Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your data, subject to legal retention requirements.
Opt out of non-essential communications at any time.
To exercise any of these rights, please contact our privacy team at privacy@finquestfinance.com. We will respond to your request within 30 days.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Loan-related information is typically retained for a minimum of seven years after loan completion to meet regulatory requirements. Once the retention period expires, we securely delete or anonymize your data.
We use cookies and similar technologies to enhance your experience on our platform. For detailed information about our cookie practices, please refer to our Cookie Policy.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take immediate steps to delete such information.
We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make significant changes, we will notify you through our website or via email. Your continued use of our services after such modifications constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Your trust is important to us. We are committed to protecting your privacy and handling your data responsibly.